SafeWork NSW website privacy notice
Find out how we collect information about users of this website.
About our privacy notice
The SafeWork NSW website is maintained by the NSW Department of Customer Service. This Privacy Policy applies to all the publicly accessible pages on this site located at www.safework.nsw.gov.au.
The Department of Customer Service does not have any responsibility for the privacy policies or practices of third party sites linked to this site. If you have any questions about this site, the application of this website-related Privacy Policy or a request for access to information collected through the website, please contact:
Privacy Coordinator
SafeWork Privacy and Right to Information Team
92-100 Donnison Street
Gosford NSW 2250
Ph: 02 9219 3999
Email: [email protected]
Users of this site are entitled to expect that any information collected as a result of that use will be treated within the terms of the NSW Government's privacy responsibilities and obligations. The NSW Government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998, Health Records and Information Privacy Act 2002 and Data Sharing (Government Sector) Act 2015.
What information do we collect?
When you look at the pages on this website, systems automatically record information that includes.
- the IP (Internet Protocol) address of the internet connection which has accessed it
- the date and time of your visit to the site
- the pages accessed and documents downloaded
- the previous site visited, and
- the type of browser and operating system you have used.
Cookies
'Cookies' are small pieces of text data that a web server can read or write during a website visit. They do not personally identify you, but do identify your browser. Cookies can be either 'persistent' or 'session' based. Cookies are stored on your computer. Persistent cookies contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.
They record your preferences in relation to your use of the site This allows the Department of Customer Service to present information that may be most relevant to you based on your previous visits. They also help the Department to understand what parts of the site users find the most useful and improve the effectiveness of the website.
The cookies on this site do not make your computer perform any actions. The Department of Customer Service makes no attempt to associate cookies with users' names or identities. Our server cannot find out your name or email address, by using cookies.
Google Analytics
This website and some of our online services use Google Analytics, a reporting service provided by Google, Inc. (‘Google’) and its subsidiaries. Google Analytics uses ‘cookies’ to help us analyse how users navigate the website and other online services. The information generated by cookies about your use of our services (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity.
Google may also transfer this information to third parties, where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note, however, if you do this you may not be able to use the full functionality of this website.
By using our online services, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more details visit Google Analytics Terms of Service.
Meta and Twitter pixel and LinkedIn Tag use
SafeWork will collect and disclose data about your interactions with this website, and when you click on a SafeWork advertisement on the internet, with our third-party advertising partners. This data does not contain information that identified you. We use this data for the purpose of tracking advertising performance and remarketing.
Facebook, LinkedIn and Twitter Pixels
We use Facebook, LinkedIn and Twitter remarketing pixels to aid in customised, targeted follow-up advertising. This tool allows us to personalise our ads based on interests, demographics, location, or any previous interactions with us within Facebook, Twitter or within LinkedIn.
This website uses the Conversion Tracking Facebook Pixel, the Twitter Pixel or LinkedIn’s Insight Tags to allow us to follow a user’s actions if redirected by clicking on one of our Facebook, Twitter or LinkedIn ads. This assists us in recording the effectiveness of Facebook, Twitter or LinkedIn ads for reporting, analysis and market research purposes.
The data collected through the Facebook Pixel, Twitter Pixel or LinkedIn Tag and provided to us is aggregated and remains anonymous, meaning that we cannot see the personal information of the individual user. However, the collected data is also saved and processed by Facebook and/or LinkedIn and/or Twitter and used in accordance with their respective Data Use Policy (Facebook and/or LinkedIn and/or Twitter).
We may also share information about the use of this website and interactions with our Facebook, LinkedIn or Twitter ads with our trusted social media, advertising and web analytics partners, including Google Analytics.
LinkedIn may extend sponsored content to users that are active in LinkedIn’s Audience Network (trusted third-party publishers’ apps).
Facebook and its partners may also show you advertisements on and outside Facebook – using the Facebook Conversion Tracking. A cookie will be saved onto your computer or device for these purposes.
You can change your Facebook Ad Preferences, LinkedIn Ads Settings, or Twitter Ad Preferences if you wish to revoke your permission for these services.
Managing or deleting your data
Learn more about how you can:
- Deactivate or delete your Facebook account
- Delete your data on LinkedIn
- Deactivate or delete your Twitter account
Hotjar
To improve the experience for website visitors and the performance of the SafeWork website, we use the services of Hotjar to analyse online behaviour on this website and online application forms. The Hotjar analysis tools allow the measurement and observation of website visitors, whilst the surveys and polls allow our users to have their say.
The sole purpose of passively collecting information is to improve user experience on the SafeWork website.
Types of information that may be collected and processed
Device-specific data
The following information may be collected related to a device and browser:
- the IP address (captured and stored in an anonymised format as described in the Hotjar Technical Information)
- device screen resolution
- device type (unique device identifiers)
- operating system
- browser type
- geographic location (country only)
- preferred language.
User interactions
- mouse events (movements, location and clicks)
- keypresses.
Log data
For a sampling of visitors, Hotjar servers automatically record information which is collected from the SafeWork website. This data includes:
- referring domain
- pages visited
- geographic location (country only)
- preferred language used to display the webpage
- date and time when website pages were accessed.
Hotjar cookies
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies.
For more info about the cookies Hotjar uses, please visit Cookie Information.
How do we use the information collected?
The information collected during each visit is aggregated with similar logged information and published in reports in order for the Department of Customer Service to identify patterns of usage of the site. This will assist us in improving this site and the services offered on it.
The Department of Customer Service will not disclose or publish information that identifies individual computers, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1998 and Data Sharing (Government Sector) Act 2015.
What exceptions are there to this rule?
The Department of Customer Service will collect, use and disclose more extensive information than stated above in the following circumstances:
- unauthorised attempts to access files which are not published on the Department of Customer Service pages
- unauthorised tampering or interference with files published on the site
- unauthorised attempts to index the contents of the site
- attempts to intercept messages of other users of the site
- communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed, and
- attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the site by other users.
The Department of Customer Service reserves the right to make disclosures to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed.
In the event of an investigation, the Department of Customer Service will provide access to data to any law enforcement agency that may execute a warrant to inspect our logs.
Is the information stored securely?
Yes. Information collected is stored in an appropriately secure format and held by Department of Customer Service for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.
What will we do with information provided as feedback?
The Department of Customer Service provides feedback facilities on this site to allow users to provide input into the future development of the site and to comment on the provision of service by the Department of Finance, Services and Innovation.
The provision of personal details on feedback is optional.
Users provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.
The Department of Customer Service may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.
Who else has access to information within the Department?
The Department capture this information on its own computers and through the use of third-party analytical software such as Google Analytics.
Access to the raw data is restricted to a limited number of officers in the Department and our service providers contracted for the purpose of analysis and to report on the success of the website in meeting the Departments' communication and access objectives.
If you would like to access, update or correct your personal information held by the Departments, please contact:
Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Email: [email protected]
Will this policy be updated over time?
Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.