SafeWork NSW incident response and investigations – what to expect – Customer Service Standard
This Customer Service Standard outlines the investigation process and what you can expect from us when we undertake an investigation under the Work Health and Safety Act 2011.
Investigations by SafeWork NSW are most commonly undertaken in response to workplace incidents that result in the serious or fatal injury of workers, but may also be in response to dangerous occurrences, serious safety risks or work – related illnesses. For the purpose of this document these will all be referred to as an ‘incident’.
This Customer Service Standard also outlines how we will communicate with those directly affected by or involved in the investigation process, such as:
- persons seriously injured and/or their next of kin
- next of kin for persons fatally injured; and
- businesses, workers and other duty holders involved in the incident.